Customer Service Associates

Batac (Ilocos Norte)

PHP

18,000

-

23,000

  • Answering customer calls and actively listening to identify their issues
  • Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns
  • Maintains appropriate records, prepares required reports, and updates customer accounts
  • Performs customer request/problem identification and follows defined procedures to resolve correctly
  • Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  • Coordinates with all sales channels for retention efforts on existing customer base
  • Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
  • Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
  • May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
  • May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues

Job details

Hiring Manager

Lars Niebres

Remote Job

No

Assigned Department

Sales

Target Headcount

4

Years of Experience

0

Qualification

High School Diploma

Job Type

Full-Time

Career Level

Fresh Grad / < 1 Year Experienced Employee

Job Specialization

Customer Service

Role

Call Center Executive

Company overview

Wild West Innovations was established as early as 2001 . After continuous and intensive development for over 21 years , its business scope has been extended to R&D, manufacturing , marketing& sales , engineering and service in four major industries : fiber-optic communication,data networking communication, wireless communication and intelligentizing applications . FiberHome Technologies is the unique supplier of end-to-end solutions with optoelectronic devices , optic fiber & cable and optical communication system.

Company details

Company Size

5000 or more Employees

Industry

Telecommunication

Registration No.

WW25646432

Benefits and others

Dental, Miscellaneous allowance, Medical, Formal (e.g. Shirts + Ties), HMO

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